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When Jim Althoff founded Althoff Industries in 1961, he concentrated on heating and air-conditioning services. Through the ensuing years Althoff added plumbing and electrical services to the company’s offerings. What started as a residential firm, grew to provide commercial and industrial customers the same types of services.
The family business, owned by Tod Althoff and Tom Les, also includes family members Patti Althoff-Siwicki and Megan Althoff. Originally opened in McHenry, Illinois, Althoff Industries moved to its current location in Crystal Lake in 1989.
“The company’s culture has always been to provide its clients with high quality solutions and customer service,” says Blake Wiltshire, Althoff Industries director of residential services. “Jim Althoff always said that the company’s reputation was most important, which means the customer must always come first.”
Althoff Industries prides itself on its responsible approach to customer service. “No business is perfect,” says Wiltshire. “Equipment will fail. Things will happen. For Althoff Industries, it is how our company responds when things go wrong that separates us from our competition. Each employee is empowered to act with a sense of urgency, resourcefulness and, if necessary, creativity to not only resolve the problem quickly but also to exceed the customer’s expectations. For most companies the largest celebrations come from big sales. At Althoff Industries a successful customer resolution is much more revered.”
Without question, Althoff believes the reason it has been so successful for more than a half century is because of its total dedication to customer satisfaction. “Every employee is empowered to, above all else, take care of the client,” says Wiltshire.
Althoff Industries’ three core values include:
Commitment to our people. “Our people with their competencies, skills and attitudes, differentiate us in what we deliver to our customers. Our average employee tenure is over 10 years with many employees with over 20 years at Althoff.”
Commitment to our customers. “Our aim is to build a lifelong relationship with our customers. Each employee is empowered to work with a sense of urgency, resourcefulness, and creativity to exceed our customer’s expectations.”
Commitment to quality. “We deliver the highest quality products and services by being committed to continuous improvement and uncompromising ethics. We believe that there are no shortcuts to quality.”
Wiltshire also says he believes its location in the Fox River Valley is ideal.
“People in the Fox River Valley are friendly, down-to-earth, kind and welcoming,” says Wiltshire. “The residents here have a sense of pride in their homes, their community, and one another.
“To be nominated for Best of the Fox by our customers is a great honor and privilege,” says Wiltshire. “We love going to work every day to take care of such loyal and appreciative clients.”
Althoff Industries
8001 S. Route 31, Crystal Lake
815-455-7000
24 hours