St. Charles city utility billing office closed to visitors Friday

February 15, 2024 at 3:00 pm CST

A view of the Fox River and the St. Charles City Hall. (Shaw Media file photo)

The City of St. Charles launched its new utility billing software Feb. 13 and to help complete the first round of billings with the new system, the utility billing office will be closed to in-person visits only Friday, Feb. 16.

Phone calls are welcome, according to a news release from the city.

Payments also can be deposited in one of four drop boxes conveniently located throughout town:

East side - 2700 block of East Main St., in the Foxfield Commons Shopping Center
Downtown - Municipal Building, 2 E. Main St., at the southeast side of the building
Downtown - Municipal Building north parking lot, next to the USPS mailbox
West side - St. Charles Police Station, 1515 W. Main St.

Contact the Utility Billing Office at 630-377-4426 with any questions. Learn more about the new system at stcharlesil.gov/utility-billing.