Managing My Print Subscription

We’ve made managing your subscription easier than ever before. By filling out an online request form, you’re able to place your paper on a temporary hold, pay for your subscription, report a delivery issue and much more. If you prefer to contact customer service directly, please call us at:

815-875-4461

Monday-Friday: 8 am - 4 pm

What can we help you with?

Report a delivery issue If your newspaper is ever missing, late, damaged, incomplete or wet, submit a Report A Delivery Issue request or contact our customer service department.

Delivery Times Your home delivered newspaper should arrive every Wednesday and Saturday by 8 am otherwise mailed subscriptions should arrive every Wednesday and Saturday by mail. If you do not receive your newspaper, please submit a Report A Delivery Issue request or contact our customer service department.

Change of address If you are moving within the area, please submit a Change of Address request or call us about transferring your subscription from your old address to your new address at least 4 days before moving.

Temporarily stop newspaper delivery Be sure to fill out a Vacation Stop request or call our customer service department when you need to place your paper on a temporary hold. When you return, we will have all the papers delivered to you. When submitting your request, simply ask for a Vacation Package. If you do not want to have the papers held, you are able to donate them to our Newspaper In Education (NIE) program.