Managing My Print Subscription
We’ve made managing your subscription easier than ever before. By filling out an online request form, you’re able to place your paper on a temporary hold, pay for your subscription, report a delivery issue and much more. If you prefer to contact customer service directly, please call us at:
Monday-Thursday: 8:00 am - 5:00 pm Friday: 8:00 am – 4 pm Saturday: 8:00 am to 1 pm
What can we help you with?
Report a delivery issue If your newspaper is ever missing, late, damaged, incomplete or wet, submit a Report A Delivery Issue request or contact our customer service department.
Delivery Times Your newspaper should arrive at your home by 3:00 p.m. Monday-Thursday and noon on Saturday. If you have not received your Times newspaper by 3:00 p.m. Monday–Thursday or noon on Saturday, please submit a Report A Delivery Issue request or contact our customer service department.
Temporarily stop newspaper delivery Be sure to fill out a Vacation Stop request or call our customer service department when you need to place your paper on a temporary hold. When you return, we will have all the papers delivered to you. When submitting your request, simply ask for a Vacation Package. If you do not want to have the papers held, you are able to donate them to our Newspaper In Education (NIE) program.
NIE Vacation Donation: By donating your newspaper to the Newspapers In Education (NIE) program while on vacation, you provide area classrooms with FREE newspapers during the school year! This program allows students to use the newspaper in their classrooms for subjects such as History, Math, and English. When you call the customer service department to temporarily stop your paper, tell us you would like your credit to go to the NIE program. Help us help our children’s learning opportunities.
Renew your subscription For your convenience, the The Times newspaper offers the following payment options:
EZ-Pay By choosing the convenience of EZ-Pay, you authorize the newspaper to bill your subscription to your credit card each month at the rate of your last invoice. We accept Master Card, Visa, Discover and American Express. Call Customer Service at 815-433-2003.
Mail You may renew your subscription with a check, money order or credit card by mail. Once you receive your invoice, please select how many weeks you would like to renew for from the options provided, enclose your invoice remittance slip with your payment and mail to:
Shaw Media PO Box 250 Crystal Lake , IL 60039-0250
Change of address If you are moving within the area, please submit a Change of Address request or call us about transferring your subscription from your old address to your new address at least 4 days before moving.
Gift Subscription The Times would also make a great gift for relatives or friends. Decide how long you want them to receive the newspaper: 13 weeks, 26 weeks or 52 weeks. Print and Digital subscription packages available.
Back Issues Back issues of the The Times newspapers for the previous 30-day period are available at the customer service counter. The cost of the paper is $0.75 for the daily issue and $1.00 for the weekend edition. To have a back issue mailed, the price of a newspaper is $3.00/issue. Payment must be received at the Ottawa office before the paper can be mailed.
To inquire about a back issue or to have one mailed, please call 815-433-2003.
Newspaper In Education The Times newspaper’s NIE program provides a “Living Textbook” to our schools. The newspaper that you read each day is a powerful teaching tool. This “living textbook” is as fresh as each day’s news. Newspaper In Education (NIE) is a unique partnership among classrooms, community sponsors and publication Newspapers. Schools throughout The Times delivery area receive the newspaper daily FREE of charge because of generous community support.
The NIE program also provides teachers with curriculum ideas. The NIE program is supported by individual and business sponsorships. For more information on sponsorship opportunities or newspaper delivery for your classroom, please call Charles at 815-431-4034.