Managing My Print Subscription

We’ve made managing your subscription easier than ever before. By filling out an online request form, you’re able to place your paper on a temporary hold, report a delivery issue and much more. If you prefer to contact customer service directly, please call us at:


Monday-Thursday: 8:00 a.m.- 5:00 p.m.

Friday 8:00 a.m.-4:00 p.m.

Saturday 8:00 a.m.-1:00 p.m.

What can we help you with?

Report a delivery issue If your newspaper is ever missing, late, damaged, incomplete or wet, submit a Report A Delivery Issue request or contact our customer service department.

Delivery Times Your home delivery newspaper should arrive at your home by 8 a.m. If you have not received your Suburban Life newspaper by 8 a.m., please submit a Report A Delivery Issue request or contact our customer service department.

Temporarily stop newspaper delivery Be sure to fill out a Vacation Stop request or call our customer service department when you need to place your paper on a temporary hold.

Renew your subscription For your convenience, the Suburban Life newspaper offers the following payment options:

EZ-Pay By choosing the convenience of EZ-Pay, you authorize the newspaper to bill your subscription to your credit card each month at the rate of your last invoice. We accept Master Card, Visa, Discover and American Express. Call Customer Service at 815-255-8364.

Mail You may renew your subscription with a check, money order or credit card by mail. Once you receive your invoice, please select how many weeks you would like to renew for from the options provided, enclose your invoice remittance slip with your payment and mail to:

Shaw Media P.O. Box 250 Crystal Lake, IL 60039-0250

Change of address If you are moving within the area, please submit a Change of Address request or call us about transferring your subscription from your old address to your new address at least 5 days before moving.

Gift Subscription Suburban Life would also make a great gift for relatives or friends. Decide how long you want them to receive the newspaper: 13 weeks, 26 weeks or 52 weeks. Print and Digital subscription packages available.

Back Issues Back issues of the Suburban Life newspapers for the previous 30-day period are available at the customer service counter. The cost of the paper is $1.50 per issue. To have a back issued mailed, the cost is $1.50/issue plus postage.

To inquire about a back issue or to have one mailed, please call or email.