Plainfield Presence Health patient-centered medical facility opens

PLAINFIELD – A one-stop medical shop on the corner of Route 59 and Dayfield Drive could give patients all the services they need.

That’s what Presence Healthcare officials are saying about their new Healing Arts Pavilion that opened Monday for appointments.

On Tuesday, Presence and Plainfield officials joined with church representatives to cut the ribbon for the medical facility, at 16615 S. Route 59.

“People were looking for something different,” said Kathleen Rhine, chief administration officer for Presence. “They were looking for an experience when they need health care that was warm, welcoming, convenient, efficient and filled with an environment about helping people.”

The 25,000-square-foot medical pavilion provides outpatient services such as primary and specialty care, laboratory, advanced imaging, immediate care center and physical therapy.

The functional purpose of the pavilion is accented by a social area featuring a coffee bar with healthy food options, and a gathering space for educational programs and events.

“What’s surprising to folks is just the atmosphere in general, nothing like a physician office setting,” said Lisa Lagger, spokeswoman for Presence Healthcare.

Lagger said the facility is centered on the patient experience. And that starts from a navigator greeting a patient who walks in, to the appointment with the doctor, to on-site tests and walk-in follow-ups.

The facility also allows staff, providers, patients and caregivers to communicate more efficiently, something cardiologist Dr. Mary Gordon said would help physicians give the best care.

“It’s very convenient,” said Gordon, who chairs network operations for physicians at Presence. “The added benefit is doctors talk with each other more and are on the same page.”

With Gordon, internal medicine Dr. Ghassan Rahhal and family medicine Dr. Vipuli Jayesinghe and Dr. Saba Osmani will operate out of the pavilion along with other physicians and specialists.

The pavilion will host an open house for the public from 11 a.m. to 2 p.m. Saturday. It will include a “speed dating” type opportunity to introduce physicians, a tour, raffles and kids attractions.