This is a response to a recent letter in which the writer complained about his attempts to contact U.S. Sen. Dick Durbin’s office. My experience has been quite the opposite. I frequently get through to his D.C. office on my first attempt to call, and whether I call or write an email, I always get a response.
Yesterday around 9:40 a.m. central time, when I called about an issue, I heard a message saying, “You have reached Sen. Durbin’s Washington, D.C., office. Our office hours are 9 a.m. to 6 p.m. Eastern Standard Time. If you have called between those hours, please hang up and call again later as we are experiencing high call volume.” So I hung up and called back two more times. On the third attempt, the phone was answered by a polite staffer who took my message and said she would pass my concerns on to the senator.
Whenever I send an email whether it’s one I’ve composed myself and sent through Durbin’s website or one sent through the website of an organization, I have received a reply.
My recommendation to the writer and others is to be persistent when calling Durbin’s D.C. office (202) 224-2152, and when sending e-mails, send them through the senator’s website: durbin.senate.gov.
Here is contact information for other Illinois members of Congress who represent residents of McHenry County:
U.S. Sen. Tammy Duckworth: duckworth.senate.gov, (202) 224-2854.
U.S. Rep. Lauren Underwood (IL-14): underwood.house.gov, (202) 225-2976.
U.S. Rep. Sean Casten (IL-6): casten.house.gov, (202) 225-4561.